Code of Ethics

We adhere to a Code of Ethics that sets high standards in the automotive service industry. We Always:

  • Perform high-quality repair service at a fair and just price.
  • Use only proven merchandise of high quality distributed by reputable firms.
  • Employ the best skilled technicians obtainable.
  • Furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.
  • Maintain a sense of personal obligation to each customer.
  • Recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
  • Offer the customer a price estimate for work to be performed.
  • Furnish or post copies of any warranties covering parts or services.
  • Obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • Notify the customer if appointments or completion promises cannot be kept.
  • Maintain customer service records for one year or more.
  • Exercise reasonable care for the customer’s property while in our possession.
  • Maintain a system for fair settlement of customer’s complaints.
  • Cooperate with established consumer complaint mediation activities.
  • Uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
  • Maintain the utmost integrity in workmanship.